No matter if you are a beginner or an experienced professional, there is always more to learn about customer service. Business leaders continue to produce new literature, training, and studies that enhance and improve the customer service industry.
1. 9 Ways Technology Will Impact the Future of Customer Service by Michael Redbord
In our current era, it is not surprising that technology has evolved in customer service and support. Chatbots, artificial intelligence, self-service, and more have become revolutionary ways for customer service employees to operate daily. This article predicts how technology will shape, change, and assist in the way customer service works in the coming years.
2. Parts of Customer Service That Should Not Be Automated by Ryan Boyle
Stuttering has become another essential part of our daily lives. For example, Amazon Go was the first store without a cashier. While automation has increased the speed, accuracy, and convenience of service, this article suggests that too much automation can also reduce customer satisfaction.
3. A Comprehensive Guide to Customer Service on Social Media by Anna Brighava
Customers expect intimacy, which is why customer service on social media has become more prevalent. It saves your team a lot of time by answering quick and simple questions through the same channels that your customers use. This article provides you with steps to set up customer service on social media and covers many frequently asked questions related to expectations for this channel.
4. Poor Customer Service Can Affect More Than Just Those Who Experience It by Kristen Daly
It is quite interesting that the service we experience affects our personal opinions about the brand. Even if the experience is with a completely different customer, it can still alter your perspective on the business. This article discusses how you don’t have to directly suffer from poor customer service to be annoyed with the company.
5. Managing Customer Service as Your Business Grows by Home Business Magazine Editor
It is much easier to maintain exceptional customer service when your company is small. There are fewer employees, but also fewer customers. However, as businesses grow, it becomes more challenging to prioritize larger customer service demands. This article covers some ways to handle customer service using a scalable approach.
6. 6 Examples of Good Customer Service (And What You Can Learn from Them) by Sophia Pernazani
It may take only one exceptional experience to turn a customer into a lifelong advocate. Learning from some of the best players can be a powerful strategy for startups. Take a look at the brands mentioned in this article and learn some key takeaways about great customer service.
7. How Brand and Culture Integration Can Impact Customer Experience by Chris Canchialosi
As mentioned above, a great customer service experience can stay in a customer’s mind for a lifetime. Unfortunately, the same can happen with a negative experience. This article covers the three foundations of customer experiences – the brand’s purpose, promise, and value – and how understanding these three things can make all the difference in customer service.
8. 15 Tips for Customer Service Psychology to Achieve Excellence. Let’s Go! by Gaetano Dinardi
It is much easier to serve customers when you better understand the emotions they experience during the purchasing process. This, in turn, helps you practice emotional intelligence – the ability to understand, manage, and express your emotions, especially in personal relationships. This article covers tips for using emotional intelligence to create more empathetic and genuine connections with customers.
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10 Steps to Achieve Greater Success for Customers by Emily Merchant
Any company can claim to have great success in customer service. However, if your metrics don’t match, there may be a problem with your strategy. This article covers ten simple ways you can improve customer interactions and prioritize customer success.
10. Four Ways We Call Customer Service by Seth Godin
A company can take one of four approaches in any interaction with customers. Three of these approaches enhance customer relationships and effectively resolve their issues. The last approach – which many companies unconsciously adopt – treats customers as nuisances. This article helps companies understand how to develop a better mindset at the beginning of each customer interaction.
11. 9 Secrets to Achieve World-Class Customer Service by The Oracles
When you have the right employees, it is much easier to achieve great customer service. The best entrepreneurs and business leaders understand not only how to attract and retain customers but also their own employees. Read this article to take advantage of actionable words of wisdom.
For more information on customer service, read these customer service statistics.
Source: https://blog.hubspot.com/service/customer-service-articles
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