Definition and examples of the ombudsman
How does the ombudsman work?
Types of ombudsman
Ombudsman vs. Human Resources
What is an ombudsman?
An ombudsman is a neutral party that helps individuals resolve disputes between individuals and institutions such as governments, universities, hospitals, media, and companies. The ombudsman is objective and helps individuals solve their financial problems, and entities such as the Securities and Exchange Commission (SEC), the Consumer Financial Protection Bureau (CFPB), and the Financial Industry Regulatory Authority (FINRA) provide ombudsmen to assist consumers in resolving their issues.
How does the ombudsman work?
The purpose of the ombudsman is to resolve disputes informally. As a neutral party, they are impartial and seek justice for all parties involved. The ombudsman is not a mediator, lawyer, or human resources representative. Some types of ombudsmen have the authority to investigate claims, while others work as informal advisors.
Types of ombudsmen
There are several types of ombudsmen including:
1. Classic ombudsmen
2. Advocacy ombudsmen
3. Hybrid ombudsmen
4. Executive ombudsmen
5. Legislative ombudsmen
6. Media ombudsmen
Ombudsman vs. Human Resources
The role of the organizational ombudsman may seem similar to that of an employee in human resources. However, there are key differences, particularly regarding neutrality and confidentiality. The ombudsman operates as an independent and neutral party while the HR employee must represent the organization’s interests. The ombudsman seeks to achieve justice and identifies available options for resolving disputes, whereas the HR employee can modify policies and make decisions regarding them.
Source: https://www.thebalancemoney.com/what-is-an-ombudsman-5211989
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