Did you know that 80% of knowledge is implicit? This means that information is unique and hard to replicate. Therefore, when employees leave the organization, they take most of their knowledge with them. This shows how important it is to implement systems that support knowledge transfer. These include wikis and knowledge bases.
Wiki vs Knowledge Base – What Are They?
Although these two terms are often used interchangeably, they are not synonymous. Let’s delve deeper into each.
Wiki
A wiki is similar to company Wikipedia. It acts as a repository for all company information. Employees can freely share knowledge in written form, review it, and update it if necessary. However, unlike Wikipedia, which is accessible to the entire world, a wiki is maintained for the benefit of company employees only.
Knowledge Base
A knowledge base is a comprehensive online source that stores documented company information. Your team can refer to it whenever they need to learn more about a specific field or topic.
How Do Wiki and Knowledge Base Differ?
We already know that a wiki and a knowledge base are not the same. So how do they differ?
Benefits and Challenges of Company Wiki
Let’s take a look at the advantages and disadvantages of using a company wiki.
Benefits and Challenges of Knowledge Base
Here are some potential benefits and risks of running a knowledge base.
Investing in Wiki vs Knowledge Base
There are multiple ways your company can benefit from running a wiki or a knowledge base. Both help you retain knowledge, ensuring that no information is lost if an expert leaves your organization. They also assist your employees in helping themselves when they need an answer to a question.
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Source: https://blog.hubspot.com/service/wiki-vs.-knowledge-base
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