Marmalade specializes in providing car insurance offers for new and young drivers, making it a potential option if you’re looking to save money on your car insurance and are between the ages of 17 and 30.
What car insurance coverage does Marmalade offer?
Most of Marmalade’s car insurance policies focus on helping new and young drivers obtain reasonable coverage. However, they also offer options that experienced drivers can benefit from.
Other car insurance policies offered by Marmalade
Marmalade also provides other car insurance policies for experienced drivers over the age of 30. They offer two levels of comprehensive coverage: essentials and classic.
Summary of Marmalade’s car insurance policies
Marmalade offers the following car insurance policies:
- Black box insurance
- Named young driver insurance
- Experienced driver insurance
Optional extras for car insurance from Marmalade
In addition to the basic car insurance policy, you can add the following optional extras:
- Traffic law costs
- Roadside assistance
- Car hire
How to make a car insurance claim with Marmalade
If you need to make a car insurance claim with Marmalade, you should follow these steps:
- Check the safety of those involved: Ensure first your safety, the safety of passengers, and any third parties after the accident.
- Exchange details: If another driver is involved, you will need to exchange personal information, including your insurance policy number.
- Gather evidence: Be sure to record the time and location of the accident and weather conditions. You may also want to take pictures of any damages.
- Contact Marmalade: Even if you do not intend to make a claim, you should contact your service provider as soon as possible.
- Wait for instructions: Once you provide the details of the accident and the type of claim you wish to make, Marmalade will give you the necessary guidance.
How to cancel car insurance with Marmalade
If you wish to cancel your car insurance with Marmalade, the provider recommends speaking to an agent via live chat. You will receive a refund for the remaining time on your policy, excluding the fees detailed below:
- Cancellation period: £25 fee (within the 14-day cooling-off period), £50 (after 14 days).
How to contact Marmalade car insurance
If you want to get in touch with Marmalade about anything not related to claims, you can do so via live chat. If you have an experienced driver insurance policy, you can use live chat from 8:30 AM to 8:30 PM Monday to Friday, and from 9 AM to 5 PM on Saturdays. If you have one of Marmalade’s young driver policies, live chat is available from 9 AM to 5:30 PM Monday to Friday, and from 9 AM to 2 PM on Saturdays. If you prefer to speak to someone by phone, you can call 0330 343 8814. This number is available from 9 AM to 5:30 PM Monday to Friday, and from 9 AM to 2 PM on Saturdays. You can also email [email protected] or make changes to your policy through Marmalade’s online customer portal.
Customer reviews for Marmalade car insurance
Marmalade holds a rating of “Excellent” on Trustpilot with a score of 4.3 out of 5, based on over 9,900 reviews. Reviews that received five-star ratings praise the speed and ease of obtaining coverage and its reasonable premiums for young drivers. Meanwhile, negative reviews point to poor customer service and lack of expertise.
Defaqto rating for Marmalade car insurance
In addition to the “Excellent” rating from Trustpilot, Marmalade’s car insurance receives the following ratings from Defaqto:
- Insurance
- Black box: ★★★★★ (★★★ for Telemetrics policy)
- Basic experienced driver insurance: ★★★
- Classic experienced driver insurance: ★★★★★
How does Marmalade car insurance compare to its competitors?
Below is a comparison between Marmalade car insurance and its competitors:
| Provider Name | Trustpilot Rating | Defaqto Rating |
|---|---|---|
| Marmalade | 4.3 stars | 5 stars (3 stars for basic experienced driver insurance) |
| AXA | 4.3 stars | 5 stars (3 stars for standard comprehensive insurance for third party, fire and theft) |
| Direct Line | 3.7 stars | 5 stars (3 stars for comprehensive insurance for third party, fire and theft, and basics) |
| People’s Choice | 1.4 stars | 5 stars (4 stars for comprehensive insurance for third party, fire and theft) |
| Hastings Direct | 4.1 stars | 5 stars (4 stars for Telemetrics and 3 stars for basics and 2 stars for necessities) |
| Admiral Insurance | 4.4 stars | 5 stars (4 stars for Telemetrics and 3 stars for basics) |
| Aviva | 4.0 stars | 5 stars (3 stars for comprehensive insurance for third party, fire) |
| LV= | 4.5 stars | 5 stars (3 stars for comprehensive insurance for third party, fire) |
| esure | 3.1 stars | 5 stars (4 stars for comprehensive insurance for third party, fire) |
| Ageas | 4.1 stars | 5 stars (3 stars for basics and Telemetrics) |
| NFU Mutual | 4.4 stars | 5 stars |
Conclusion
It can be challenging for young drivers to find a reasonable car insurance quote. However, brokers like Marmalade are available with multiple options to help new drivers get on the road, whether through black box insurance, pay-as-you-go insurance, or named driver insurance. This is not limited to just young drivers; Marmalade’s classic policy for experienced drivers received a five-star rating from Defaqto. However, one must be aware of some aspects, such as personal accident coverage and the unavailability of no-claims bonus protection and low coverage limits in some cases.
Frequently Asked Questions about Marmalade Car Insurance
Who owns Marmalade car insurance?
Marmalade car insurance is part of the Atlanta Group, which is owned by the Ardonagh Group. Marmalade’s sister brands include Carole Nash, Autonet, and Swinton Group.
Who insures Marmalade cars?
Marmalade cars are insured by Highway Insurance Company (which is part of the LV Group) and Ageas Insurance Limited.
Source: https://www.independent.co.uk/advisor/insurance/marmalade-car-insurance-review
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