Shipping tracking support is distinguished by its ability to determine the success or failure of any online business. E-commerce is considered one of the hottest businesses to start online right now. While it comes with the potential to earn millions, the sustainability of an e-commerce business often hinges on excellent customer service. On average, 1 in 2 consumers worry about timely delivery after placing an order, thus making tracking solutions and tracking numbers essential for establishing strong e-commerce operations that reduce the likelihood of returns and repeated refunds due to poor customer service.
1. Multiple Shipping Partners
While the front-end operations of e-commerce may appear to be an easy business model to implement, the reality is quite different on the ground. Companies operating in a certain country may receive orders from various places, and thus, it is essential to have a shipping tracking program that allows you to work with multiple shipping partners under one umbrella to ensure good service to the consumer. For example, Ordertracker allows you to track parcels in 200 countries worldwide with 1,200 shipping partners used by some of the largest e-commerce companies in the world such as Target, Walmart, Amazon, Etsy, and Ebay.
2. Seamless Consumer Experience
For consumers, it is essential to have a tracking system that includes certain features that make their experience as seamless and easy as possible. For example, real-time tracking allows consumers to check the status of their order in real-time, becoming an important feature that ensures customer satisfaction and the safety of their orders. Ordertracker uses artificial intelligence to display the estimated delivery time based on delivery data and keep customers informed about their parcels at every step of the delivery process.
3. Software Integration
Any shipping tracking solution must be seamlessly integrated with the e-commerce platforms that are most widely used around the world. Even if you decide to change your customer relationship management system, it should be easy to install shipping tracking on any new platform.
4. Scalability
Any business can grow significantly in a short period if you have the right marketing strategies in place. However, when it reaches the growth curve, you must be prepared to handle a lot of orders. Your shipping tracking solution should have the capacity to handle your business’s growth in a way that does not negatively impact your customer support.
5. Affordable Cost
E-commerce startups must be cautious when starting their businesses. Operating expenses should be limited and kept to a minimum. A shipping tracking system is not negotiable if an e-commerce company expects to succeed; therefore, investing in it becomes mandatory. Ordertracker charges only $11 to track 100 orders every month on your e-commerce store, proving to be a cost-effective investment in this regard.
6. Good Customer Support
For any business to thrive, excellent customer service is a non-negotiable requirement. When it comes to online businesses or direct shipping, it is essential for business owners to maintain a seamless relationship with all the entities they deal with – whether they are suppliers, outsourced marketing teams, or shipping and delivery tracking partners.
7. Reliability
Relying on a shipping tracking program may seem like a mysterious factor when it comes to evaluating a shipping tracking program, but there are some steps you can follow to assess how worthy a good program is for online businesses.
To start
Check the number of delivery partners that the shipping tracking program works with, and whether this list includes notable industry names. Ordertracker, for example, works with around 1200 delivery partners, including notable delivery brands such as DHL Ecommerce, Yanwen, Amazon Logistics TBA, and many more.
The next step is to evaluate the customer service ratings and reviews mentioned in the previous point. Reviews can give you a fair idea of how reliable the tracking solution you identified is.
Also, tracking solutions often mention the notable companies they work with, so this is an added factor to check for reliability. Ordertracker works with many giants such as Amazon, Walmart, Ebay, and others.
Conclusion
Choosing a shipment tracking solution can be challenging unless you follow a suitable roadmap of factors to consider in selecting a program that perfectly matches the business requirements. We recommend using Ordertracker as a partner for shipment tracking and delivery as it meets most of the necessary factors to consider if any e-commerce company wishes to provide an excellent customer experience and service to its clients.
Source: https://interestingengineering.com/innovation/7-ways-to-choose-the-best-shipment-tracking-software
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