Introduction
Artificial intelligence is likely to continue expanding in the workplace in 2024. The emergence of ChatGPT in late 2022 sparked significant excitement regarding generative AI. BI executives reported that the power of generative AI is likely to change much about how businesses operate. “Everyone needs to learn and leverage generative AI,” one executive remarked about the adoption of generative AI. While AI might not be a truly or originally authentic term—words of the year for 2023, according to those responsible for dictionaries—AI has been one of the most active terms of the year.
The Origin of Ratio: Sriram Thiagarajan, Chief Technology Officer
Artificial intelligence and machine learning are not new to Origin of Ratio, but generative AI has “opened the doors to possibilities,” according to Sriram Thiagarajan, Chief Technology Officer. Thiagarajan stated that the genetic site is experimenting with features and launching something—often a minor feature—every month to gauge customer reactions. Many of the features allow users to extract more information from the records the company obtains worldwide. “We use computer vision to unify the perception of those records. We can read human language, handwriting, in two different languages already. We can extract names, places, and relationships between people and locations using advanced machine learning. We leverage large language models to aid in these efforts,” he said, referencing the large language model.
The Boston Consulting Group: Vladimir Lukic, Executive Director and Senior Partner
Many of the AI tools that companies have built may not have a long lifespan. But that shouldn’t be a major concern, according to Vladimir Lukic, Global Leader for Technology and Digital Advantage. What matters more, he said, is that companies are experimenting and developing critical processes. By taking steps to build AI, companies face questions about the responsible use of technology and potential downsides. They are also addressing concerns related to finding and cleaning the right data. “It’s been a very beneficial experience because it builds muscle,” Lukic said. Muscle memory will be a welcome benefit as some AI tools that may have been new a few months ago will soon become assumptions. “Perhaps 80% of the things built in the last six months will be outdated because they will be features in upcoming software packages coming to us,” said Lukic. This doesn’t mean there won’t be stumbling blocks, he noted. Some disruptions in AI may slow the adoption for some companies. In other cases, companies that see AI causing errors or not performing as intended may make adjustments to what has been deployed. “There will be a wave of how to adjust not the models but their deployment,” Lukic said.
Cushman & Wakefield: Salome “Sal” Compani, Chief Digital and Information Officer
Commercial real estate focuses on delivering insights, so the adoption of AI is essential, according to Salome “Sal” Compani, Chief Digital and Information Officer. Compani stated that the giant real estate firm ensures that property investors and tenants can leverage “the best market data aggregation,” including traffic, drive times, and weather, to find the best space for their needs. AI is at the core of this, according to Compani. The technology can help Cushman employees use their time to serve customers better, and she noted it is exciting to introduce revolutionary technology in a field that typically sees gradual change. Compani indicated that clients, including property owners and tenant companies, rightly demand transparency in Cushman’s use of AI. They ask: “Where is it? Where has it been included? Where will it be included? How do we ensure the safety of their data? How do we ensure the proper integration of data sets?” The case for AI and its adoption is a result of what many companies—including Cushman & Wakefield—are already doing, according to Compani. This includes forming partnerships, reviewing business terms, enhancing cybersecurity teams, and hiring and training talent. “AI is very personal to each organization. The journey you go on is unique to your organization. And we are doing the right thing by being authentic to who we are,” she said.
LinkedIn:
Dan Shapiro, Chief Technology Officer
In 2022, LinkedIn decided to reshape its strategic roadmap to include artificial intelligence across a variety of capabilities, according to Dan Shapiro, Chief Technology Officer. “We were fortunate enough to see some next-gen AI models with us as part of Microsoft in mid-2022,” he said. The social networking platform knew that this would be “a time for massive experimentation to find out where AI makes the biggest difference” for both employees and job seekers. He said the company would use AI to help people write their profiles because people may find it awkward to describe themselves professionally. “It’s not always comfortable for people to write things about themselves,” he said. The biggest request from users, according to Shapiro, is assistance in finding a job. LinkedIn is seeing more inquiries about how people can use AI in their job searches, how to describe themselves, and getting interview tips. This has led to the development of an AI-powered coaching chatbot and personalized writing suggestions for users. There are also new tools for employees, such as AI-powered messaging help and AI-powered job description assistance. Company figures show that when employees personalize messages through LinkedIn, they see acceptance rates increase by up to 40%. Shapiro believes that AI will lead to ideas that previously seemed impossible, but will also require caution: “We need to adopt these capabilities responsibly and ethically while considering equity,” he said.
SAP: Jürgen Müller, Chief Technology Officer
SAP wants to give large language models a means to access knowledge, according to Jürgen Müller, Chief Technology Officer. “We’re developing a way for you to integrate the power of the large language model with all the real-time company information you need,” he said. The German company – which focuses on cloud-based subscription services for financial reporting, inventory tracking, and HR applications – is looking at business processes, including finance, procurement, human resources, customer relationships, and supply chains. SAP has been working in AI and machine learning for nearly nine years. The company has attempted to answer questions about how to handle data; how to protect data; how to use data ethically; the data tools that data scientists need; “and how we can rethink and upgrade to productive AI.” In 2023, SAP benefited from the research and development it invested in business AI. “More than 25,000 SAP Cloud customers are using at least one of our 130 AI scenarios,” Müller said. However, concerns still remain. “I think the risk is not having new technology. The risk is that we don’t wake up and invest the extra time, the extra hours. Because it takes a little bit of time; it’s a bit complex,” he said. “Everyone needs to learn and take advantage of it. That, I think, is the biggest risk. Then you have disparity in society.”
ServiceNow: Chris Bedi, Chief Digital Information Officer
ServiceNow wants to become an “AI-first” company, according to Chris Bedi, Chief Digital Information Officer. “We know we’re at the beginning of the journey, especially with productive AI, but we’re working hard on it,” he said. ServiceNow, which provides a cloud-based platform for IT workflow applications, utilizes productive intelligent search for employees and customers. Productive AI also enables work to be done faster, such as reading and interpreting information. “You literally run a process in a few hours. It’s additive,” he said. Of course, part of understanding and integrating AI is training the company’s 22,000 employees. ServiceNow recently held an AI learning day that included panels to help streamline the technology, according to Bedi. He stated that teams involved in IT, HR, and customer support do not feel threatened by productive AI. About 64% believe it helps increase productivity, according to Bedi. ServiceNow also considers what happens when AI takes a larger portion of someone’s job. “How do we fill the time gaps to do more meaningful work than you were previously able to do?” he said. For Bedi, the value of productive AI “shows from the page,” he said. “Asking employees to work now without productive AI is like asking them to use a typewriter when a word processor is available.”
Group
Verizon for Consumers: Somnath Sampaath, CEO
Somnath Sampaath took over as CEO of Verizon Consumer Group in March and made it clear how crucial the internet is. “If a child doesn’t have internet access earlier, they can’t play video games or do homework. If there’s no internet connection, a mother can’t log in to a Zoom call from home,” Sampaath said. “Internet connectivity is the bridge to everything.” Access to the internet is so important that people are willing to pay more for good service, according to him. For Sampaath, this means using artificial intelligence on a scale that allows workers to reduce all the information they have to keep in their minds — a challenge Sampaath noticed while on calls during a night shift in the Philippines. “Over the years we made our systems so complicated that we made a very sharp pivot to simplify them,” he said. This means implementing AI on a large scale. AI will allow Verizon to understand “customer sentiments, absorb signals, and then deliver what’s best,” he said. Sampaath’s goal for 2024 is to be “the best applied AI company in the world” and use it daily, within internal workflows, then in customer interactions. “I am not excited about doing those experiments and tests,” he said, adding that using AI responsibly is a priority. “I don’t want the algorithm to do things I wouldn’t do myself.”
Source: https://www.aol.com/7-business-leaders-reveal-companies-100701223.html
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