In this episode of the “Socrates” podcast, Omar Al-Juraisi hosts Professor Turki bin Mitaq Al-Thunayan, CEO of the National Company for Security Services “Saif.” The conversation revolves around the reality of the security guarding sector in the Kingdom of Saudi Arabia, the challenges it faces, and the role of the new company in this field.
The discussions cover several issues, including the varying costs of security and the challenges associated with contracts dependent on guarding companies, along with the subsequent effects on the quality of the service provided. Professor Turki highlights how the company attracts qualified employees despite previous complaints about work pressures and long hours, as well as discussing the company’s role in supporting other companies in the market, whether through competition or cooperation.
The episode serves as an opportunity to understand how “Saif” seeks to change the stereotype of the security guarding sector by offering training and development advantages for employees, in addition to its efforts to elevate the level of security at events and occasions, reflecting the importance of security as a fundamental part of tourism and development in the Kingdom. At the end of the episode, some questions from listeners are addressed to provide further clarifications on the issues discussed.
Transformation of the Security Guarding Sector
The security guarding sector in Saudi Arabia has witnessed a significant transformation in recent years, with various changes introduced to improve efficiency and meet the increasing security needs. Saif was established as part of the Public Investment Fund, reflecting the government’s interest in reinforcing this vital sector. Saif is considered one of the new companies aiming to provide high-quality security services. The focus has been on training and qualifying employees, resulting in increased demand for jobs in this sector, with more than 300,000 people applying for positions at the company.
This transformation was not merely an organizational change, but also included improvements in training standards, helping to elevate the level of service provided. For instance, specialized training programs focusing on public interaction skills and crisis management have been adopted, which helps to enhance public confidence in security services. Efforts were also made to improve the working environment for employees in this sector, by providing financial incentives and appropriate working conditions that attract talent.
Challenges Facing the Security Sector
Despite the positive transformations in the security guarding sector, there are many challenges that need to be addressed. Among these challenges, one of the largest is the low salaries compared to the risks and efforts required from employees. Although the work in the security field is important, many workers receive low wages, leading to a high turnover rate and the search for better opportunities in other sectors. This negatively affects the stability of the sector and the ability of companies to provide reliable security services.
The issue of recruitment also represents another challenge, as instances of hiring non-Saudis for sensitive security positions have been reported. This raises concerns about the competency and capability of these individuals to perform the required tasks, as well as the impact on the sector’s reputation. Some investigations have shown that certain companies may ignore laws and regulations related to hiring, which affects the quality of service provided to customers.
The Importance of Training and Professional Development
Training and professional development are essential components in enhancing the efficiency of workers in the security sector. In addition to improvements in working conditions, there should be ongoing training programs focusing on various skills, including first aid, information security, and effective communication skills. These programs help employees deal with emergencies confidently and professionally, positively reflecting on the level of service.
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the responsibilities divided among various security companies, including small, medium, and large enterprises. Often, the responsibilities are limited, which makes it difficult to hold companies fully accountable for crises that may occur. When a specific entity requests compensation for a loss, companies may find themselves in a difficult position if their responsibilities are not clearly defined.
Companies are sometimes subject to limited liabilities, where some companies can bear less responsibility, making it difficult for customers to predict the level of service they can expect. In the event of a crisis, customers need to be able to refer back to the company in question to ensure proper handling of the situation.
Having a specific system for assigning responsibilities can enhance the level of service, but this also requires companies to be clear in their policies and procedures. Any progress in this direction can be seen as a positive step toward building trust between companies and their customers.
Training and Development in the Security Sector
Training is a fundamental part of developing human competencies in the security sector. By offering comprehensive training programs, companies can enhance their employees’ skills and ensure the provision of high-quality services. Saif, for example, takes a systematic approach to training its employees, providing them with specialized training programs that include toxicology checks and background checks. These programs aim to ensure that employees possess the skills and knowledge necessary to perform their tasks efficiently.
Training is not limited to basic skills; it also includes practical and theoretical aspects. By collaborating with international institutions, Saif has been able to offer accredited training that ensures employees not only receive high-quality education but also hold internationally recognized certifications.
Developing training curricula to meet market and customer needs is also an important part of the strategy. Training curricula have been translated into Arabic to facilitate understanding and comprehension, enhancing the trainees’ ability to apply what they have learned in the workplace. These efforts are essential to ensure that employees are prepared to face various challenges they may encounter at work.
Future Strategies for Saif Company
Saif Company seeks to achieve specific strategic objectives to enhance its market presence. Among the organization’s main goals is to strengthen the integration between human, technical, and procedural elements. By focusing on these elements, the company aims to improve the customer experience and enhance the level of service provided.
Additionally, Saif is one of the leading companies in supporting security initiatives aimed at privatizing security services. This shift can help create a safe and comfortable environment, enhancing the company’s ability to adapt to the changing market demands.
The company is moving towards providing integrated services that include security, safety, and human resource management. This type of integration makes it easier for customers to obtain all their services from one company, facilitating more effective management of their security needs. Companies that can offer integrated services are often in a better position to succeed in the market, as customers prefer comprehensive solutions that save them time and effort.
Subscription Model for Security Services
The discussion focused on the importance of the subscription model for security services, illustrating how this system can serve as a fixed monthly or annual price, providing the client with the ability to control costs. It was pointed out that an additional fee may be imposed in case of emergencies, ensuring comprehensive coverage and flexibility in dealing with various scenarios. This model represents a significant shift from the traditional “business-to-business” model to an individual-oriented model, making security services accessible to everyone.
This shift reflects changes in the market and customer needs. In the past, individuals approached security companies with specific requests, but now they can obtain services directly, making the process easier for them. An example of this is how individuals can now get their own surveillance cameras and alarm systems, reflecting a beneficial shift in how security services are provided.
Training
Human Capacity Development
The discussion focused on the importance of training in enhancing human capacities among employees. It addressed how training is provided to companies and identifying their training needs. Experiences have proven that training is not limited to new employees, but also includes improving the skills of current employees to ensure high-quality service delivery. By providing effective training programs, companies can enhance their employees’ performance and increase customer satisfaction levels.
One of the highlighted examples is a personal story related to a training experience for one of the children, which demonstrated how awareness of the importance of training spread among employees, leading to improved service levels. It was emphasized that training is not just an educational process, but an investment in developing human capacities that can benefit all parties involved.
Using Technical Solutions in Security
The discussion addressed how to use technical solutions in the field of security, and how these technologies contribute to improving efficiency and effectiveness in providing security services. The importance of having control centers that provide real-time insights and accurate data analysis was noted, which aids in making quick and effective decisions in emergencies.
One important aspect is how to integrate modern technologies such as body cameras, which enhance transparency and help provide strong evidence in cases of disputes. Additionally, the concept of remote work and companies’ trend toward using technologies that support self and field security was discussed. All these solutions demonstrate how innovation can make a difference in the security field, not only in terms of performance but also in enhancing client trust in the services provided.
Collaboration Between the Public and Private Sectors
The dialogue discussed the importance of collaboration between the public and private sectors in providing effective security services. The necessity for strategic partnerships between security companies and government agencies was emphasized, as this leads to improved emergency response and enhanced public safety. The role of security companies in providing services that align with the social and economic needs of communities was also addressed.
Examples mentioned include collaboration with the Ministry of Social Affairs and providing support for new security projects. These partnerships enhance the ability of security companies to achieve their goals and better meet the needs of the community. The success of these partnerships depends on mutual understanding between the parties involved, which leads to improved quality of security services provided.
Challenges and Opportunities in the Security Market
The discussion pointed out the challenges facing the security market, such as the need to update systems and meet increasing customer expectations. However, it also highlighted the significant opportunities available in this sector, especially with the rising demand for innovative and technological security services. For instance, modern technologies such as artificial intelligence and data analysis can provide new opportunities for companies to improve their efficiency and increase customer satisfaction.
It was emphasized that companies that can adapt to the rapid changes in the market and embrace new solutions will succeed in outperforming the competition. This dynamic reflects a changing work environment, where success requires innovation and the ability to respond quickly to changing customer needs.
Resource Distribution and Securing Them
The discussions on resource distribution within executive teams highlighted significant importance, focusing on how to quickly prepare the necessary resources in remote areas. A personal experience regarding securing the necessary vehicles for work in a distant area was shared. This reflects the importance of good preparation and quick decision-making, as there was a swift response from the CEO to meet the teams’ needs. For example, when the teams were inquired about their needs, vehicles were the most urgent item, prompting an unexpected response from management to secure these resources quickly.
Collaboration
International and World Cup Experiences
The experiences that took place during the World Cup in Qatar were highlighted, showcasing how teams contributed to achieving significant successes in organizing this massive event. The importance of collaboration among various parties was emphasized, as the opportunity for cooperation and contribution to the success of the tournament was opened up, leading to positive results thanks to joint efforts. The efforts made by the teams were noticeable, as it took less than three weeks to prepare for the World Cup, reflecting the efficiency of the teams and their ability to work under pressure. The importance of teamwork was also mentioned, not only at the corporate level but also at the national level to achieve common goals.
Expansion and Acquisition Strategies
The third point relates to the expansion strategies adopted by the company. The company’s acquisition of the services business sector was mentioned, which allowed it the opportunity to significantly improve its market share. This type of acquisition reflects the company’s desire to change its business model and expand in offering new services. Through the acquisition, the company was able to enter new markets and enhance its competitive capabilities. The importance of innovation and technology in improving performance and providing integrated services was also addressed, reflecting the general trend towards using modern technologies to enhance efficiency and effectiveness in work.
Response to Organizational Challenges
The organizational challenges faced by work teams were discussed, especially concerning employee pressures and the psychological stress resulting from work. The necessity of creating a healthy work environment and ensuring that employees receive their rights, such as vacation days, was emphasized. There is a need to provide a clear mechanism for handling complaints and inquiries and offering psychological support to employees. Continuous communication between management and employees was also emphasized to ensure their needs are met. Focusing on improving work conditions comes within the framework of enhancing productivity and loyalty among employees, which positively reflects on the company’s overall performance.
Future Orientation and Innovation
The discussions highlighted the need for innovation and future orientation, focusing on using technology and artificial intelligence to improve performance. These trends form part of the company’s vision to achieve excellence in the market; where innovation is a vital tool to ensure competitive survival. Companies must adopt new and innovative methods to stimulate creativity and embrace digital transformations. The importance of investing in big data to improve operations and make fact-based strategic decisions was also mentioned. This vision requires companies to be flexible and able to adapt to rapid market changes.
Dealing with Absences and Salary Deductions
The conversation addressed the issue of absences at work and how to handle them. It is natural for employees to face health or personal circumstances that prevent them from attending. In these cases, it is important for the employee to have official proof, such as a medical certificate, to avoid salary deductions. The discussion indicates that field management should be aware of absences to ensure there is a substitute for the absent employee. If the absence is reported in a timely manner, deductions may be avoided; while unexcused or repeated absences may lead to penal deductions. For example, if an employee’s leave is approved and their salary is not deducted, while absence without prior notice may lead to undesirable salary deductions.
The factors affecting salary deductions include the number of absences, the type of leave, and when the administration was notified. In cases of repeated absences, management can implement a penalties regulation approved by the Ministry of Social Affairs. This regulation aims to organize absences and determine appropriate penalties. For instance, if working in an environment that requires physical presence, repeated absences may negatively impact workflow and lead to legal and administrative consequences, necessitating the organized application of regulations.
Environment
Work and Associated Challenges
The discussion also addressed the topic of the work environment, highlighting the challenges faced by employees in remote or historical areas. For example, working in the historic Al-Balad area of Jeddah requires providing suitable workspaces, which may not always be available. The importance of creating an appropriate work environment that allows employees to perform their tasks efficiently is emphasized. If suitable working conditions are not provided, this may lead to a decline in employee performance and an increase in absenteeism.
Dealing with employees in diverse environments, such as working in historical places, requires providing special requirements that include facilities, transportation, and logistical support. It is essential for organizations to think about how to improve these environments to ensure that employees feel comfortable and motivated. In some cases, there may be a need to develop work environments to be more aligned with the needs of employees, contributing to reduced absentee rates and increased productivity.
Employment and Diversity in the Security Sector
The discussion also touched on employment within the security sector, pointing to the opportunities available for hiring women and the elderly. Companies must broaden their recruitment scope to include various demographics, including women, as they are considered an effective and influential element in this field. There are successful examples of hiring women in security positions, demonstrating that diversity in the workforce can enhance the overall performance of the organization.
Additionally, the topic of hiring older individuals was discussed, as age is not the only factor influencing the ability to perform work. An older employee may possess experience and skills that younger individuals may lack, making it important to consider other aspects such as physical ability and medical fitness. Having training and professional development programs for employees of all ages can make a significant difference in promoting an inclusive and effective work environment.
Legislative Challenges and the Need for Adaptation
The challenges related to the legislation and regulations governing the security sector were discussed. There is an urgent need to update these legislations to keep pace with the rapid changes in the market and security requirements. Companies are required to work in collaboration with government entities to ensure that there are regulations that support business growth rather than hinder its development. For example, the presence of armed security companies necessitates clear laws that define how weapon licensing and implementation should be carried out.
Furthermore, the shift towards modern technologies in the security sector requires updating legislation to facilitate the application of this technology. Companies wishing to use new technologies need to obtain the necessary approvals, which can be a lengthy process. Therefore, it is important to have continuous cooperation between the public and private sectors to facilitate this and improve the work environment in the security sector. Adapting to these legislative changes enables companies to provide more effective and efficient security services.
The episode was summarized using artificial intelligence ezycontent
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